Shipping policy
Shipping Policy
Everything here is written to match what actually happens when you place an order. If any figure below stops being true, we change it.
Where we ship
We ship within the United States only — all fifty states, the District of Columbia, US territories, and APO/FPO addresses. We do not currently ship outside the US. If you are overseas and want something you have seen here, email us and we will tell you honestly whether we can help.
When your order leaves us
Orders are picked and packed within one to two business days of being placed. Business days are Monday to Saturday; nothing is handed to a carrier on Sundays or US public holidays, because they are not collecting.
How long delivery takes
Delivery time is processing time plus transit time. Transit estimates once the parcel is moving:
| Destination | Standard | Express |
|---|---|---|
| Within Hawaii | 2–4 business days | 2–3 business days |
| US mainland | 4–8 business days | 2–3 business days |
| US territories, APO/FPO | Varies by destination | Not available |
These are estimates, not guarantees. Carriers occasionally run late, and trans-Pacific routes out of Kauai are more exposed to weather than most.
What shipping costs
The exact charge is calculated at checkout and shown in full before you pay. You choose between Standard and Express there; the price depends on which you pick, not on what is in the basket.
Tracking
You receive a tracking number by email as soon as your parcel is handed to the carrier. If tracking has not updated for several days, email support@hanerpa.com with your order number and we will chase it from our end.
Wrong address
We ship to the address entered at checkout. If you spot a mistake, email us immediately — if the parcel has not yet gone out we can usually correct it. Once it has shipped we cannot redirect it, and a parcel returned to us as undeliverable will be refunded less the outbound postage.
Lost or damaged parcels
If your parcel arrives damaged, photograph it before unpacking further and email support@hanerpa.com. If tracking shows delivered but nothing arrived, check with neighbours and your building's mail room first, then contact us and we will open a claim with the carrier.
Contact
Red Hibiscus & Gifts, 3-3227 Kuhio Hwy, Lihue, HI 96766, United States.
Phone (808) 245-6721 · Email support@hanerpa.com
Open 9:00 AM – 6:30 PM daily, Hawaii Standard Time.