Refund policy

Return & Refund Policy

We would rather you had a dress you actually wear than our money. If something is not right, tell us and we will put it right.

The window

You have 30 days from the day your parcel is delivered to start a return. Email us within that window and you are covered, even if the parcel takes a few more days to reach us afterwards.

Return postage is on us

Returns are free. Once you start a return we email you a prepaid label — you do not pay to send anything back, whether the item was faulty or you simply changed your mind. This applies to US returns, which is everywhere we ship.

Condition of returned items

To be accepted, an item must come back unworn and unwashed, with its original tags still attached, and in a condition we could reasonably sell again. Try things on indoors and over your own underwear — sand, sunscreen, perfume and deodorant marks are the usual reasons a return has to be refused.

What we cannot take back

• Items marked as final sale on the product page at the time of purchase
• Gift cards
• Pierced jewellery, for hygiene reasons

How to start a return

1. Email support@hanerpa.com with your order number and which item you are sending back.
2. We reply with your prepaid label and the address to use. Please wait for that reply — parcels sent back without it are difficult for us to match to an order.
3. Drop the parcel off, keeping your proof of postage until the refund lands.

Refunds

Once your return reaches us and passes inspection, we issue the refund to your original payment method within two business days. Allow a further five to ten business days for your bank or card issuer to post it — that part is outside our control. Original shipping charges are refunded where the return is the result of our error.

Exchanges

The quickest route to a different size or colour is to return the original for a refund and place a new order, so that the size you want is not sold to someone else while your parcel is in transit. If you would prefer a straight exchange, email us and we will arrange it.

Faulty or damaged goods

Email support@hanerpa.com with your order number and a photograph of the fault within a reasonable time of delivery. We will replace the item or refund it in full, including postage both ways. Nothing in this policy limits your statutory rights under applicable consumer law.

Talking to a person

Red Hibiscus & Gifts, 3-3227 Kuhio Hwy, Lihue, HI 96766, United States.
Phone (808) 245-6721, 9:00 AM – 6:30 PM daily, Hawaii Standard Time.
Email support@hanerpa.com.