Sizing & fit
What sizes do you carry?
Every dress on this site is stocked from XXS through XXL, and a good portion of the range extends to XXXL. The size selector on each product page shows exactly what is available for that style — if a size is not listed there, we do not have it in that piece.
Do your dresses run true to size?
Most do, but not all — a linen wrap and a knit midi behave differently even at the same label size. If you are between sizes or ordering without trying on, email us at support@hanerpa.com with the style name and your usual size. We will look at the actual garment and tell you straight whether it runs small, true, or generous.
What are the dresses made from?
Cotton and linen make up the large majority of the range, with some rayon and viscose and a few blends. The fabric is listed on each product page. In a Kauaʻi summer, natural fibres are the ones that behave.
How do I care for them?
Cold wash, gentle cycle, line dry in the shade. Linen will soften and relax with each wash, which is the point of linen. Avoid the tumble dryer on anything with an eyelet or lace trim.
Orders & delivery
Where do you ship?
Within the United States only — all fifty states, the District of Columbia, US territories, and APO/FPO addresses. We do not currently ship overseas. If you are outside the US and want something you have seen here, email us and we will tell you honestly whether we can help.
How long will my order take to arrive?
Orders are picked and packed within one to two business days. After that, Standard delivery runs two to four business days within Hawaii and four to eight business days to the mainland; Express is two to three business days. Total time is the two added together.
What does shipping cost?
You choose Standard or Express at checkout, and the exact charge is shown in full before you pay. It depends on the service you pick, not on the size of your basket. We do not currently run a free-shipping threshold.
Can I pick up my order at the shop?
Not at the moment — every order is posted, and local pickup is not offered at checkout. If that changes we will say so here.
Will you restock a size that has sold out?
Stock is limited and some styles are one-off, so a sold-out size does not always come back. Email support@hanerpa.com with the style name and we will tell you whether that particular piece is returning or whether you should let it go.
Returns & problems
Can I return something that does not fit?
Yes. You have 30 days from delivery, and return postage is on us — we email you a prepaid label. The full conditions are on our Return & Refund Policy page. Start by emailing support@hanerpa.com with your order number.
My order arrived damaged or the wrong item came. What now?
Email support@hanerpa.com with your order number and a photo of the problem. We will sort out a replacement or a refund — you will not be asked to cover return postage on our mistake.
Reaching us
How do I get hold of a person?
Call the shop on (808) 245-6721 during opening hours, email support@hanerpa.com any time, or come to 3-3227 Kuhio Hwy, Lihue, HI 96766. We are open 9:00 AM to 6:30 PM, seven days a week, Hawaii Standard Time.